PC Builder ๐ŸŽฎ

Exchange, returns, warranty

Goods of proper quality

Please note that the main part of our product range consists of technically complex household goods (electronics, photographic equipment, home appliances, etc.).

These goods are not subject to exchange as goods of proper quality if they are of proper quality and have no defects.
Returns of such goods of proper quality are not provided if the goods are purchased in a physical store.

ADDENDUM โ€” For online purchases / distance contracts only

For goods purchased online via www.dns-shop.uz, a special right applies under the Law of the Republic of Uzbekistan "On Consumer Rights Protection":

You have the right to withdraw from goods of proper quality within 10 calendar days without giving any reason, not counting the day of receipt of the goods.

The Seller must refund the money within 10 days from the moment of:

  • โ€” receiving the withdrawal notice;
  • โ€” the return of the goods.

The right applies if:

  • โ€” the goods have not been used;
  • โ€” the merchantable appearance is preserved;
  • โ€” the goods are complete;
  • โ€” the packaging is preserved (if it is part of the merchantable appearance).

Exceptions (return is not possible) if the goods:

  • โ€” were made to individual order;
  • โ€” belong to "hygienic" categories;
  • โ€” were damaged by the buyer;
  • โ€” were used beyond what is needed to check their quality;
  • โ€” were activated/connected (for some technically complex goods).

Goods of inadequate quality

If a defect is found in the goods you purchased, you have the right, at your choice, to make one of the claims specified in the Law of the Republic of Uzbekistan "On Consumer Rights Protection".

To do this, you can contact the nearest store of FE LLC DNS GLOBAL (TIN 312372987) or submit an electronic request in accordance with the terms established by the legislation of the Republic of Uzbekistan.

Warranty service and consumer rights when defects are found in the goods

If the goods you purchased turn out to be of insufficient quality, the consumer has the right to demand one of the following from the seller:

  • โ€” elimination of the defect;
  • โ€” free repair of the goods;
  • โ€” replacement of the goods with similar ones;
  • โ€” a proportionate reduction of the purchase price;
  • โ€” termination of the purchase and sale contract and a refund of the full amount paid.

Free repair or replacement of the goods are the consumer's primary rights. The seller must fulfil these claims if:

  • โ€” repair or replacement is possible given the nature of the goods;
  • โ€” fulfilling the claim does not require disproportionately large or excessive expenses.

"Free repair or replacement" means that all related expenses (including delivery, shipping, logistics, materials and specialists' work) are fully covered by the seller.

Repair or replacement must be performed within a reasonable time, without significant inconvenience to the consumer, based on the nature of the goods and the purposes of their purchase.

The consumer has the right to demand a reduction of the purchase price or termination of the purchase and sale contract if any of the following grounds are present:

  • a) repair or replacement is impossible;
  • b) the seller has not eliminated the defect or replaced the goods within a reasonable time, and the buyer has lost interest in the contract;
  • c) repair or replacement creates significant inconvenience for the consumer.

The consumer is not entitled to demand termination of the contract if the defect of the goods is insignificant.

When assessing whether the costs of repair or replacement are disproportionate or excessive, the following are taken into account:

  • โ€” the price of the goods in working condition;
  • โ€” the degree of non-conformity of the goods with the contract;
  • โ€” the possibility of eliminating the defect without significant inconvenience for the consumer.

Frequently asked questions

What cases are not covered by the warranty?

  • The device malfunction is caused by a violation of the rules of its operation, transportation and storage set out in the "User Manual".
  • The original serial number on the device is missing, damaged or unreadable.
  • The factory or warranty seals and stickers on the device are missing or damaged.
  • Repair, maintenance or modification of the device was performed by persons not authorized to do so by the manufacturer.
  • Defects of the device are caused by using the device with software not included in the device package or not approved by the device manufacturer for joint use.

Lost your receipt. What should you do?

Of course, try to keep your purchase receipt. This will save you time when making a warranty claim.
If the receipt has been lost or damaged, then:

  • โ€” try to recall in advance when and where you purchased the goods (the exact or approximate date of purchase, the store), and whether you purchased any accessories or other devices together with the goods;
  • โ€” contact the service center or the store with the goods and all the information about the purchase. A specialist will find your purchase in the database and offer a solution for the situation.